FAIS Ombud

The Financial Advisory and Intermediary Services Ombud (FAIS Ombud) is an independent office that handles complaints about financial advisers, brokers, and intermediaries regulated under the FAIS Act in South Africa. If you received advice from a financial adviser — including a loan broker — that was negligent, dishonest, or caused you financial loss, you can complain to the FAIS Ombud at no cost. The Ombud can order the adviser to compensate you for proven losses. The FAIS Ombud remains a separate office and was not part of the March 2024 merger that created the National Financial Ombud Scheme (NFO) — so complaints about advice go to the FAIS Ombud, while complaints about a credit provider, bank, or insurer go to the NFO.