Credit Ombud

The Credit Ombud was an independent dispute resolution body that handled complaints between consumers and non-bank credit providers in South Africa. It no longer operates as a separate office. On 1 March 2024 it was merged into the National Financial Ombud Scheme South Africa (NFO), together with the Ombudsman for Banking Services and the long-term and short-term insurance ombudsmen. Credit complaints are now handled by the NFO’s credit division and the service remains free to consumers. The old Credit Ombud contact number and the creditombud.org.za website no longer reach anyone — complaints go to the NFO on 0860 800 900 or nfosa.co.za.